Shipping policy

Shopify Shipping Policy Template

[Store Name] Shipping Policy

1. Order Processing Times

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Processing delays: During high-volume periods (e.g., promotional sales, holidays), processing times may take an extra [1–2 business days].

2. Domestic Shipping Rates & Delivery Estimates

Shipping Method

Estimated Transit Time

Shipping Fee

Standard Shipping

3–5 business days

$5.00 (Free for orders over $50)

Express Shipping

1–2 business days

$15.00

3. International Shipping

We ship internationally to [List target regions/countries, e.g., North America, Europe, Asia].

  • Calculated Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Store Name] is not responsible for these charges if they are applied; they are the responsibility of the customer.

4. Order Tracking & Support

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow [24–48 hours] for the tracking information to become available.

If you haven’t received your order within [7 days] of receiving your shipping confirmation email, please contact us at [support@yourstore.com] with your name and order number.

Key Policy Elements to Customize

  • Free Shipping Thresholds: Highlight minimum order requirements prominently to boost order value.

  • In-Store Pickup / Local Delivery: Add specific pickup instructions or eligible postal/ZIP codes if offered.

  • P.O. Boxes & Military Bases: State clearly if you cannot deliver to P.O. Boxes or APO/FPO addresses.

  • Damaged or Lost Goods: Clarify whether customers should contact you or the carrier directly if an item arrives damaged or goes missing.

Would you like to customize this policy with specific fulfillment details, such as local pickup, specific target countries, or return guidelines?